Account Manager Position, Santa Rosa Studio
Serving regional, national + global clients
As an Account Manager (AM) you are empowered to own the relationships you build with your clients. You are expected to build trust through empathy, transparency, and a solution-driven mindset. As manager of the client relationship, you are an ally to your client by preparing for, setting, and maintaining healthy expectations, mitigating surprises, and adjusting for project variables on a daily basis.
As a partner-in-crime to your Creative Director, you co-lead an internal creative team of designers, writers and developers. As manager of your creative team, you are an ally to your creatives, setting them up for success, clearly communicating project goals, and clearing obstacles that stand in their way.
You must keep long-term goals in mind while making quick and detail-oriented decisions. You will constantly prioritize and re-prioritize efforts in order to provide both client and creative teams with the best possible process, experience and results.
Because you are involved in nearly all client and creative team communications, you hold a tremendous amount of information. AMs must be extremely organized and act strategically in how, when and with whom they share this valuable information.
By challenging conventional thinking, leveraging strong marketing experience, taking initiative, and being resourceful, Account Managers always find a healthy path forward.
You will meet with clients and creatives multiple times a day. You will work under multiple deadlines each week. You will own new business leads. You will identify project goals and how to reach them. You will draft contracts, hire freelancers, be held responsible for budgets, reporting, and ultimately, the client’s experience.
+ 2+ years of agency or Account Management experience is strongly preferred, but not required
+ Bachelor's degree in Advertising, Marketing, Business, Communications, or comparable area of study strongly desired, but not required
+ Industry knowledge, you must have understanding and awareness of landscape, trends and players within the advertising/creative industry
Talents + Skills
+ Empathy, must have the ability to understand the experience of your clients, and your team
+ Initiative, must have a drive to self-lead in a creative team environment
+ Strong Communicator, must have the capacity to effectively, efficiently, and engagingly convey ideas, situations, and messages across verbal and written communications
+ Strategic Acumen, must have the ability to bring an understanding of the goals, context, history, players, and future effects of an effort in order to enhance effectiveness, avoid challenges, and plan accordingly
+ Organized, must have excellent organization and planning skills
+ Resource Management, must know the skills and talents (defined as resources) of the team, and be able to allocate resources to capacity and identify gaps in project needs
+ Solution-Focused, must steadfastly push self and others for results. Has the natural ability to find solutions and viable paths forward when challenges and opportunities arise
+ Prioritization, must have the ability to identify and spend time on what is most important first, able to highlight "the critical few" and put aside "the trivial many"
+ Facilitation, must be skilled in leading client communications, facilitating client meetings, and critiques. Must ensure the client's voice is heard and keeping a candid and additive dialog
+ Comfort with Tough Calls, must have the ability to speak/act confidently to difficult situations, and take unpopular stands if needed
+ Positive, the best AMs are optimistic and exercise an encouraging attitude
+ Curious, the best AMs have a driving need to understand
This is not a sales position. As an agency, we strive to build our reputation and relationships through strong work, powerful results, and concierge-level service to our clients, not through persuasion or sales techniques. There will be no commission or cold calling.
Compensation and Benefits
We offer competitive salaries, a healthy benefits package (medical, dental, vision, and life), 401k with matching, PTO (vacation and sick time), and a generous holiday schedule. We are a profit-share agency, dispersing up to 20% of total agency profits to the team each quarter. Each year we strive to improve our offering and take care of our team.
To Be Considered
Please submit a resume, cover letter, and salary requirements. You will be expected to complete a situational judgment test before interviewing.
About the Engine
The Engine is more than an integrated creative agency. We’re more than the sum of our parts. We’re a tribe of creators and strategists, builders and collaborators, learners and students. Over the past eight years, we have built a reputation of collaborating with our clients to push the boundaries and create inspiring work.
We believe the best work comes from an empowered and independent team, free to drive their projects in their own way. We trust each other - knowing each of us is talented, honest, and dedicated. We believe life outside of the studio is a deep source of inspiration, rest, and drive.
We insist on having fun and aspire to create ground-breaking work together. We seek exceptional talent that believes in joining a passionate, egoless team that is building something bigger than themselves.
We’ve created a culture of trust, transparency, and empowerment. We have found creatives who prefer to self-lead and drive projects, thrive here. Curious minds who like to question the status quo, dive beyond the obvious and push themselves forward. Optimistic realists, who face challenges eyes-wide-open, yet believe there is a way.
Two years ago we set out on an experiment to test if the necessary evils of our industry; timesheets, scopes of work, oppressive project management, egos, and change orders were actually necessary. Turns out, they aren’t. So we’ve completely rebuilt our model and our clients and team are loving it.
Our clients range from Fortune 500 companies to start-ups, regional players, and non-profits—from wine and food to energy and biotech. While media and industry vary, they share a set of values: a strong drive to break through and create something new, and a desire to work deeper with their agency.